Be Active, Be Involved
Being an active member in your local community is one of the best ways to build a loyal local customer base. Show the community your support by donating to charitable causes, participating in fundraisers and volunteering at the local schools. The investments you make don’t have to be financial; consider offering your time to a school’s career day, mentoring a high school student, taking on an intern from the community college or giving a Boy or Girl Scout troop a tour of your facility or a seminar on an area of expertise. Your participation doesn’t even have to be business-related to be successful – joining a jogging club can give you an "in" with members of your community, even while it gives you an outlet for stress. The more you get involved, the more community members will know whom to call when they’re in the market for the goods or services you offer.
Start a Trend
Show other local businesses in your area that you support the buy-local movement by purchasing locally yourself. Buy your coffee from the local shop instead of a chain; purchase the mulch for your landscaping from the local nursery instead of the national home improvement center, and look for a local independent tax adviser or copy shop. Not only are you supporting fellow business owners (and practicing what you preach), but you’re also keeping your local economy going and growing, because more of your tax dollars will stay right where they belong – in your community – helping keep it flourishing and unique.
You Know Your Niche
Exercise your knowledge. Being the owner of your own business means you know your product or service intimately. It’s important to connect and communicate the benefits of your products and services to the community so that they know what separates you from large retail chains. Remember, you offer unique expertise and valuable local perspective – hold workshops or training seminars, or participate in local communications pertaining to your area of interest when possible. The more exposure and awareness you generate, the greater the involvement of the community.
Variety of Goods
Tailoring your products and services specifically to consumers in your community is one way to keep your customers coming back. As a small business, you decide what hits the shelves and what doesn’t. Get to know your customers to learn what types of products and services consumers value, appreciate and need more of. If your business offers custom products or can special order products at the drop of a dime, make sure your customers know, so that the next time they need to re-order their personalized stationary set, they’ll come to you.
|